Wed. Jan. 27, 2010 @ 5:45 PM


Red or White?

Decisions for Selecting Wine and Improving Quality

Whether dining at home or in a fine restaurant, there are many decisions to make from the appetizers to the meal selection and then dessert. If wine fits the occasion, one of the important decisions is going to be is select the appropriate red or white wine. A decision that can impact the taste and success of the dinner. We have the same kind of decisions when we are trying to improve quality in our operations, like which processes to improve?, how important is customer satisfaction?, should variation always be reduced?, is the achievement of “zero defects” the end of quality improvement?, should we continue to focus our quality efforts on part quality or move to relationship quality?

The aim of this presentation is to reflect on the decisions made to select a bottle of wine for dinner and link this to the traditional decisions made in quality improvement efforts, in this way, we can improve the analysis and execution of our quality improvement projects, gaining the operational advantage to our organizations.

Bill Bellows is an Associate Fellow in the Enterprise Thinking Network at United Technologies’ Pratt & Whitney Rocketdyne business unit in Canoga Park, California, where he is known for his efforts to provide insights to the advantages of thinking together, learning together, and working together. Audiences for his classes have also reached after-school program in elementary schools, graduate students at Northwestern University, as well as corporate, university, and public classes across the United Kingdom. Bill earned his BS, MS, and Ph.D. in Mechanical Engineering from Rensselaer Polytechnic Institute in Troy, NY.

Seats are limited, please register here.

This meeting is free of charge for SCQAA members only. For non-members it is $10 per person payable at the registration desk. All visitors will need to provide their name, organization, location, and citizenship for Rocketdyne visitor notice paperwork. We need this information, as they are a defense contractor and must document all visitors, US or otherwise. All visitors will need to bring a government issued form of ID. US citizens can use their driver’s license or a passport. Non-citizens can use a green card, or passport, as available.