Wednesday March 21, 2012 @ 6:00 PM

How to Convince a Skeptic Have you ever had to deal with an individual who is difficult to persuade or hard to convince? This WEBinar will cover the underlying principles of skepticism, two key paradigms when dealing with skeptics, and three vitally important critical tests to run on your message BEFORE you give it. “A just thinker will allow full swing to his skepticism. I dip my pen in the blackest ink, because I am not afraid of falling into my inkpot.” – Ralph Waldo Emerson What you’ll be able to do: With the tools introduced in this WEBinar (and practice), you will be able to:

  1. Use to your advantage the knowledge of how most skeptics prefer to gather information
  2. Prepare your message using a sure-fire carefully crafted 4-step process
  3. Sell skeptics on your team
  4. Make your points convincingly to managers (of other departments and figureheads in other companies)
  5. Motivate, reward, and critique your people effectively

Seats are limited, please register here Speaker’s Bio: Stephen A. Bender, PMP, CSQA, CSTE, CQE, Master Practitioner in NLP, Certified Language and Behavior Consultant Steve Bender

Steve Bender

  • 30+ years experience
  • Certified Language & Behavior Consultant
  • Certified NLP Trainer and Consultant
  • Listed in The Yearbook of Authorities, Experts, and Spokespersons
  • Life member of the International Registry of Who’s Who
  • Selected to join the Citizen’s Ambassador Program chaired by President Reagan
  • Consulted FedEx to correct certain IT quality deficiencies leading FedEx to win The Baldrige Quality Award
  • Saved another customer $11.8 Million dollars in a 30 minute consultation
  • Top-to-bottom overhauls in Fortune 500s of quality processes, project activities, interpersonal communication methods, requirements gathering techniques, and strategic planning methods
  • Average productivity gain people have found using his project productivity techniques is a factor of two, with triple and quadruple effectiveness
  • Contributed material for books on testing, standards, human resources, and written for The Journal of Quality and Participation, Denver Business Journal, Government Computer News, Industry Week, The Capital District Business Review, and others
  • Author of How to Achieve a Total Quality Life, a nationally advertised audio tape series on the relationship between quality of personal and professional life as seen on CNN, Lifetime, and Channel America
  • Author of the book Managing Projects Well, on “What they don’t teach you in project management school”